Shipping and Returns
We strive to ship your order the following business day. We utilize the USPS and UPS for our orders. Shipping transit times are usually about 2-5 days but are subject to changes out of our control. We ship to the 48 contiguous US states.
Heavy items like blocks and easels are available for in-store or curbside pickup only. Orders cost $14.99 to ship.
We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt:
- Any toy item in its original condition
We will refund your money as long as your product meets the above conditions and you include the original packing slip. For returns without the original packing slip, we issue a Gift Certificate.
How to Return or Exchange an Item
Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
Send your return/exchange to the store
- Wrap the package securely. Use the original packing material, if possible.
- Mail the package to the address listed below.
- For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.
- Once we receive your item, we'll send you confirmation via e-mail.
- We'll process your return/exchange within 7-10 days after receipt of your package.
- For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.
- Please allow two billing cycles for the credit to appear on your credit card statement.
- Is the item you want to return a gift? Ship the item back to 8789-C Auburn-Folsom Road, Granite Bay, CA 95746 and you will receive a store credit valid for the item's amount. Store credit will be applied to your future internet order. When placing internet orders please indicate in comments that you have store credit.
If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Note: unless the return/exchange is due to an error, we can't refund shipping charges.
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges).
Special Return Instructions for Oversized Items
Some oversized items, like large playhouses, may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.